We are dedicated to offering you high-quality products and a smooth shopping experience. Below is our policy regarding returns and exchanges:

Damaged Products:
If your item arrives damaged during shipping, please reach out to us right away and share relevant photos so we can fully assess the situation. We will respond quickly, and you may select one of the following options:

1. We will process a refund for you, which will be returned via your original form of payment.
2. We will ship a new item to you without requiring the damaged product to be sent back.

Returns Not Eligible:
We are only able to process returns and provide refunds for products that were damaged in transit. For other types of issues, we cannot accommodate returns or offer refunds. If you have any questions or uncertainties about a product, we encourage you to contact us beforehand. We're glad to help so you can make a confident purchase decision.

Thank you for choosing Benes Home. We aim to deliver a satisfying experience with every order. If you need further assistance regarding returns or exchanges, please feel free to reach out to our customer support team. We’re always ready to help.